This is the fourth in a series of Shampoo and Conditioner reviews. I will be reviewing a Burt’s Bees shampoo and conditioner. Don’t forget to check out my last review on the Free & Clear Shampoo And Conditioner.
My Hair And Scalp Type
(notice this section will be in every shampoo and conditioner review for reference. This is for convenience so you do not have to look back at earlier posts)
My hair is very thick and coarse. It tends to be very dry, and can turn brittle if I wash it too often or don’t condition it enough. But my hair is reasonably healthy outside of that, as I do not use heat on it very often and I try to take care of it to the best of my ability.
My scalp goes back and forth between dry and oily depending on the time of the year and the products I have used. My biggest struggle with my scalp is from the allergic contact dermatitis caused by my allergy to Balsam of Peru. This causes a dry, scaly, itchy coverage on the scalp that looks a lot like dandruff. I have never been able to get it fully cleared up on my scalp. At its worst, when I have a reaction to something, it also burns and can blister.
This is the Burt’s Bees More Moisture Shampoo and Conditioner with Baobab. I purchased mine at Meijer’s, but they don’t seem to currently have a website to link to. So I have linked to Amazon. Of course it is also available on Burt’s Bees website and some of the places Burt’s Bees products are sold. Each bottle is 10 fluid ounces, and it sells for anywhere from $7 to $8 depending on where you buy it at.
There were a lot of reason I wanted to give this a try. Most of all I had not seen this products before and I really wanted to give some product out of the more natural category a try. There are some things on the label that really intrigued me, which will be a big part of the discussion in several ways.
How It Performed
Moisturizing shampoos for me, at best, usually means not drying. I rarely find one that I actually find moisturizing. In fact there is only a few that I can think of that is actually moisturizing, and most of those are more oil based. This really performed well on my hair. It was moisturizing, it wasn’t oily, it left it soft and manageable. I really like what it did for my hair.
The conditioner performed well also. I would say it verged on almost being too moisturizing for me, but not quite. I definitely don’t need to use a hair mask with this one. And just a little bit goes a long way. That is probably the first hair product I have felt that way about, but its true.
Overall I would say that I am very happy with the way this shampoo and conditioner performed for my hair. And I think most people who have very thick, course, and dry hair will like it. I would not recommend this for anyone who has fine, thin hair or anyone who struggles with their hair being limp or oily.
The Allergy Affect
Before I say anything else here, let me say that I have not had a reaction to this product. It hasn’t improved my scalp from previous reactions, but it has not caused a reaction either. This is a very distinct difference that perhaps only other with contact dermatitis will understand. For the rest of what I want to say, there is a bit of a story involved.
When I am trying to decide whether to give a product a try there are always a few things I do to make that decision whether I think it will cause a reaction or not. Two of the top things are reading the ingredient list and smelling the product. I have probably mentioned this many times over the years.
I smelled the product and no alarms went off. So I read through the ingredient list, and again no alarms went off. But I did notice something interesting I had not seen on any of the other products I have tried. In the ingredient list it has fragrance, and right by it is a little asterisks mark. When you look at the bottom to see what the asterisks is about, it says natural fragrance. When I smelled the product it had that very natural kind of smell like many Korean products do. This had me intrigued, so I visited their website for more information.
Looking at their product page didn’t really give me any more information than the bottle did, so I decided to look around the rest of their website. After much searching I found no information that directly answered my question, but I did find on their contact page a link that says it is to email them about product and ingredient inquiries. So of course I sent them and email.
I messaged them and let them know that I am a blogger and that I was working on a review of their product and why fragrance information was important. I of course let them know what product I was reviewing, and I asked for information about their fragrance mix used. The initial reply I received was an automated response saying they needed more time to research my question. But when I got the actual response from a person, this is where my problem started.
The first response I got back from Burt’s Bees was odd, to say the least. All it said was, ‘Thank you for your patience. So we can help, would you mind providing the UPC for the product in question? We look forward to hearing from you.”. Now remember my question was a general question about fragrance for the anyone, not one specific fragrance, and definitely not about me having a reaction to the product I purchased. The response I got was more what you expect when you have told the company you had a reaction to the product.
So I responded back to them, not with an answer to their question, but I just sent back a message saying I was a little confused why they needed that to answer my question. Did they perhaps misunderstand what I was asking. I mean, this should be a simple answer from them. They are not creating a different fragrance for each bottle of moisture shampoo they make.
I did get another response back from them, and I felt just as frustrated by this one as the last. Their response read, “Thank you for getting back to us. The majority of fragrances in Burt’s Bees products are natural, composed of proprietary blends of essential oils and natural extracts. We ask that you please consult with your doctor before using our products. If you happen to have an allergy to a specific ingredient, please provide the name so that we can let you know if it is in the product.”. Again, I didn’t have a reaction and wasn’t asking for that reason. And even if I had, with a allergy to something like Balsam of Peru, it’s not as simple as just saying I am allergic to Balsam of Peru.
First of all most doctors and health professionals don’t even know what that is, I don’t expect someone at a beauty company to know. You can literally react to hundreds of things that are chemical twins to Balsam of Peru. And people with my allergy don’t all react to the same things. So admittedly I was very frustrated when I sent my last response back to them. I sent back a simple question. “Did you even read my initial email?” I never received another response from them.
I have really mixed feelings about this, and a lot of it has to do with the email exchange. On the one had I think the product was excellent, but I have said many times how important customer service is to me. And the email issue isn’t just that they didn’t want to tell me what their fragrance is, but that they indicate that you can ask and then rather than directly saying in the beginning that they can’t share that sort of information. (I am guessing that is what all the dancing around the subject is about. I would hate to think they are really so incompetent that they can’t read an email and comprehend it.)
So I am at that point where does the product outweigh the behavior of the company and my frustration with them. But I suppose only time will tell with that. I am still testing out shampoos and conditioners. Maybe I will find something I like better.
Tell me in the comments if you have tried this shampoo and conditioner. I would especially love to hear from any of you with contact and fragrance allergies. And don’t forget to let me know if there is a specific shampoo and conditioner you want me to put on the list to try out.